smickets

Buy early, buy cheap

smickets become more expensive the closer we are to the party.

Some parties announce the waves and their prices in advance.

Login issues

If you have requested a new password and confirmed it after clicking the link in the email you receive and you still can't login, please remove the cookies for the smickets.com domain in your browser.

Try another browser.

At the entrance

Show your QR code from the my tickets page, your confirmation mail or the link you click from your sms.

Each QR code represents one ticket. You can come in at separate times. You can transfer a ticket to a friend so they can use their mail or smickets account to get in.

No mail?

Most likely our mail ended up in your spam folder. But even if you can't find it there, no worries, at the entrance you can also show your my tickets page (after logging in) or click the link in the sms you received.

No sms?

Most likely we don't have the correct phone number. Often it's a matter of format eg +3232475111222 we see a lot. Go to the my profile page and correct it. No worries, at the entrance you can show your my tickets page (after logging in) or the mail you received.

Sold out

You can best check the comments in our our dedicated WhatsApp group for people selling tickets.

Buying tickets from others

There are people trying to sell fake tickets so we advice you request the seller to sell their tickets through smickets only. smickets offers this as a free service, we only add the card costs that we are charged. The buyer gets an email from smickets with instructions after the seller has submitted the buyer's email address.

Only in this way:

you are sure that person has legitimate tickets
they only sell them one time
they do not sell them at a higher price than they bought them
we can give you support

We do not work with TicketSwap, see below.

It happens that the seller bought the tickets too long ago and we would no longer able to refund the tickets to the seller. As a buyer you will be informed by mail that the seller has a legitimate ticket. You can then proceed with payment to the seller. They can transfer the ticket through smickets.com so you can get a new QR code and see it in "my tickets" on our site. Be aware that such tickets can no longer be sold afterwards by the buyer through smickets.

Avoid getting a QR code sent by the seller as they can sell it more than once.

Selling your ticket(s)

To promote your tickets, post in our dedicated WhatsApp group. Best mention you sell through smickets, as fake sellers don't do that. On WhatsApp we need to approve your membership so avoid doing this on the night of the party (we're kind of busy).

Selling your ticket on smickets.com is the safest way. On the my tickets page you see a link "Sell this Ticket". You can only sell one ticket at a time.

We do not allow selling tickets at a higher price as you bought them.

It happens that you bought the tickets too long ago and credit cards no longer allow a refund to you. As soon as you try to sell such ticket we inform the buyer by mail that you have a legitimate ticket so they can buy in confidence and pay you so you can "Transfer" the ticket which creates a new QR code for the buyer. Avoid sending your QR code as it protects the buyer and you from fraud. Be aware that such tickets can no longer be sold afterwards by the buyer through smickets.

Get your money from tickets you sold

When we receive the money from the buyer, we immediately ask to give you a refund but a refund on your debit or credit card can take up to two weeks. If you did not receive it after that time, contact us.

A refund to PaypPal we have to do it manually so it depends how much volume comes in of refunds. It can also take up to two weeks. If you didn't receive it yet, contact us.

Tickets in PDF

We only deliver tickets on email, sms and on the site itself. We do not send PDFs.

If you want to sell your ticket, do not forward your QR code. It is too easy to make fake tickets in such way or to sell a ticket more than once. We advise to sell through smickets.com. It is free and secure. You can advertise your tickets on our dedicated WhatsApp group for people selling tickets. Watch out for fake sellers, sell & buy through smickets.

TicketSwap

We do not work with TicketSwap. They are unable to verify if a ticket is valid or not. As you don't get the contact of the seller, the ticket remains on their name and can be sold more than once.

You can send us your ticket(s) but we cannot guarantee we can check on time before the party whether they are real, for the correct party and if they have been sold more than once. As a result, buying on TicketSwap is at your own risk.

We advice to sell your ticket(s) through smickets.com > my tickets. It's free and safe for both seller and buyer.

You can look for or announce that you are selling tickets on on our dedicated WhatsApp group.

Transfer your ticket(s)

You can easily transfer ownership of your ticket to someone else for free. This creates a new QR code for the person who gets your ticket.

Attention!

This cannot be undone so make sure you insert their correct email address
They can not sell that ticket through smickets

How?

Give us the CORRECT email address of the person you would like to transfer the ticket to
That person gets an email with the new ticket
Your ticket will appear as SOLD/TRANSFERRED

Cards and so

smickets can be paid with Bancontact, Visa, Mastercard, Amex and PayPal. When selling a ticket it can only be paid with credit cards or Bancontact, not PayPal

Fees

We only charge what card companies charge us. No extra service fees blablabla.

When you subscribe, you will be added to our maillist for all our parties. At reception of our first newsletter you can easily unsubscribe. You can opt in (or not) to receive an sms reminder per party. In your profile you can adapt settings at any time.

Refund

We do not refund tickets unless we cancel the party

You can promote your ticket sale on our dedicated WhatsApp group for people selling tickets. Make sure you sell your tickets through smickets so people get a new QR code and payment is assured.

When an artist cannot perform or we change venue, we will update as soon as we have the information. No refund is given for changes in a line up or a venue change in the same city.

When a party cannot take place and we move to another date, we will inform you by mail and post a form to request a refund if the new date is not convenient for you. There is a limited date on this form so bear in mind that after that time it is no longer possible to ask a refund as we are no longer able to process the removal of your tickets.

Contact us

Use the chat or send us an email:

ADVANTAGES

Priority: you pass the queue when we're hitting full capacity. Bear in mind that most parties are sold out or only work with smickets so there is no priority line for presales.