smickets

Buy early, buy cheap

smickets become more expensive the closer we are to the party.

Login issues

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At the entrance

You can show your QR code from the my tickets page, your confirmation mail or the link you click from your sms.

Each QR code represents one ticket. You can come in at separate times.

No mail

Most likely our mail ended up in your spam folder. But even if you can't find it there, no worries, you can also show your my tickets page (after logging in) or the sms you received at the entrance.

No sms

Most likely we don't have the correct phone number. Often it's a matter of format eg +3232475111222 we see a lot. Go to the my profile page and correct it. No worries, you can show your my tickets page (after logging in) or the mail you received at the entrance.

Sold out

You can best check the comments on our Facebook event for people selling tickets.

Buying tickets from others

There is people trying to sell fake tickets so we advice you request the seller to sell their tickets through smickets only. Do not send money to an account or through a credit card link. smickets offers this as a free service, we only add the card costs that we are charged. The buyer gets an email from smickets with instructions after the seller has submitted your email address. Only in this way:

you are sure that person has legitimate tickets
they only sell them one time
they do not sell them at a higher price than they bought them
we can give you support

It happens that the seller bought the tickets too long ago and we would no longer able to refund the tickets to the seller. The seller will be requested to fill in a form online. We can deal with it manually yet be aware that this process can take up to 2 days so this should not be done last minute as we don't have a 24/7 service. The seller could send you their QR code yet you do not know if they sold it more than once.

Selling your ticket(s)

To promote your tickets, post on our Facebook event. Best mention you sell through smickets, as fake sellers don't do that. We will approve your comment after verification.

Selling your ticket on smickets.com is the safest way. On the my tickets page you see a link "Sell this Ticket". You can only sell one ticket at a time.

We do not allow selling tickets at a higher price as you bought them.

It happens that you bought the tickets too long ago and credit cards no longer allow a refund to you. Fill in the form that is shown. Be aware that this process can take up to 2 days so this should not be done last minute as we don't have a 24/7 service.

Tickets in PDF

We only deliver tickets on email, sms and on the site itself. We do not send PDFs.

If you want to sell your ticket, do not forward your QR code. It is too easy to make fake tickets in such way or to sell a ticket more than once. We advise to sell through smickets.com. It is free and secure. You can advertise your tickets on our Facebook event. As there is fake sellers, we do need to approve your comment.

Selling on TicketSwap?

We do not work with TicketSwap to avoid additional fees. Sell your ticket(s) through smickets.com > my tickets. It's free and safe for both seller and buyer.

Cards and so

smickets can be paid with Bancontact, Visa, Mastercard, Amex and PayPal. When selling a ticket it can only be paid with credit cards or Bancontact, for now we don't accept PayPal payments there.

Costs

As this is our own platform we keep costs to only what card companies charge us. No extra service fees blablabla.

When you subscribe, you will be added to our maillist for our parties. At reception of our first newsletter you can easily unsubscribe. You can opt in (or not) to receive an sms reminder per party. In your profile you can adapt settings at any time.

Refunds

We do not refund (unless we cancel the party) yet you can promote your ticket sale on our Facebook event. Make sure you sell your tickets through smickets. When an artist cannot perform, we will update on our social media and our website as soon as we have the information and allow a time to request a refund. After that time it is no longer possible to ask a refund as we are not able to process the removal of your tickets.

Contact us

Use the chat or send us an email:

ADVANTAGES

Priority: you pass the queue when we're hitting full capacity. Bear in mind that most parties are sold out or only work with smickets so there is no priority line for presales.